The analysis is slow or seems stuck

The analysis step is where Crezio pulls your posts, transcribes them, and scores each one. While it runs, your report page shows live progress — how many posts were found, how many have been read, and one line per platform. A little patience here is normal.

"The counts haven't moved"

That's usually fine. More posts take longer, and a quiet stretch at the start is normal too.

• The analysis runs on our side, so closing the tab doesn't stop it — come back any time to check on it.

"My report hasn't appeared after a while"

If your report hasn't appeared after a while, it can take longer than usual.

"Your report didn’t finish."

If your report page shows this message, the analysis stopped on our side before your report was built. The page explains: "Something went wrong on our side. It wasn’t your content."

• If you see Try again → under the message, click it. It opens your analysis status page.
• On the status page, press Try again to restart the analysis. It can take a moment to appear; if it hasn't shown, reply to your invite.
• If you see Reconnect to try again → instead of Try again →, click it. It opens the connect page so you can connect your account again.
• If the page says We can’t restart this one from here. Contact support to get it running., reply to your invite and we'll take a look.

The page may also say We already retried once automatically.

Related

• What happens while your report builds — the full walkthrough.
• My report isn't there yet after I came back — if you closed the tab mid-analysis.