Troubleshooting
"No report yet" after I came back
The analysis may still be finishing in the background — here's what to do.
Closed the tab mid-analysis, or came back later to a "No report yet" message? Nothing's lost — the analysis usually just needs a moment, or a single click to re-run.
Give it a few minutes first
The analysis may still be finishing in the background. Wait a few minutes, then:
- Reopen your account from Accounts.
- Click Intelligence — the button that replaced "Connect Analytics" once you connected.
If the report is ready, that's where it'll be.
If it's been a while
If a lot more time has passed and there's still nothing, re-run the analysis:
- On your account, click Connect Analytics again. You won't have to reconnect your platform — it just re-kicks the analysis and drops you back on the Processing screen.
Still stuck?
Reply to your invite and we'll re-run it from our side — a real person will get you unblocked fast.